Terms of Service & Conditions

Terms of Service

Effective Date: January 7, 2025

This document outlines the terms and conditions governing your use of the SMS messaging services provided by SOLVED GROUP, (MS Management LLC, DBA SOLVED GROUP Ein: 92-0721823 - Parent MS HOLDING LLC - EIN: 92-0672419), ("we," "us," or "our").

By opting in (from our contact form), you ("you" or "user") agree to receive SMS messages from us, and therefore you ("you" or "user") agree to be bound by these terms.

1. Consent for SMS Communication

  • Opt-In Procedure: By providing your mobile phone number and checking the explicit opt-in box on our website(s) (https://solvedgrp.com & https://solvedusa.com ), you expressly consent to receive SMS messages from Solved Group, (SOLVED GROUP, DBA as of MS Management, by MS Holding LLC).

  • A two-step opt-in process is performed through a two-step process that requires both the phone number input AND a checkbox tick, ensuring a double action for consent.

  • Types of Messages: This consent encompasses various types of messages, including but not limited to transactional, verification, informational, confirmation, appointment reminder, marketing, customer support, and operational messages. Each type is specifically defined below.

  • Non-Condition of Purchase: This consent is not a condition of purchasing any goods or services from Solved Group. You have the right to opt-out at any time.

  • Consent Logging: We maintain a detailed log of your consent, including the date and time of the opt-in, the originating IP address, and the specific opt-in channel. This is to ensure that all records are accurate and auditable for compliance requirements.

  • Consent Withdrawal: You have the right to withdraw your consent at any time and have your number removed from our SMS messaging list. This can be done through several methods detailed below.

2. Types of SMS Messages

You may receive the following types of SMS messages from us:

  • Transactional Messages: These messages are triggered by your actions or interactions with our services and are directly related to your account or an active booking, including booking confirmations, appointment changes, cancellations, payment reminders, receipts, and other critical updates.

  • Verification Messages: These include messages sent to verify your phone number or account, for security purposes, during initial registration, login attempts, or when needed for added security.

  • Informational Messages: These messages include important updates, policy changes, service announcements, scheduled maintenance notices, or any other information that may affect your experience with our services.

  • Confirmation Messages: These are sent to confirm specific actions you take on our website or through our services, such as appointment booking, successful registration, account updates, and other similar actions.

  • Reminder Messages: These messages are sent to remind you of scheduled appointments, follow-ups, upcoming deadlines, or any pending activities related to your use of our services.

  • Marketing Messages: These messages promote special offers, discounts, new products or services, upcoming events, and other promotional content from Solved Group.

  • Customer Support Messages: These messages are sent as a response to customer service inquiries made by you, as well as additional information that is required to answer your inquiry or help with support issues.

  • Operational Messages: These are messages related to the day-to-day operation of our services, such as password reset requests, account notifications, and other system-generated messages.

  • Feedback Requests: These are messages requesting you to leave feedback about our services.

Additional charges may apply. Reply STOP to OPT-OUT, HELP for support.

3. Message Frequency and Delivery

  • Varied Frequency: Message frequency varies depending on your engagement with our services. Transactional, verification, informational, confirmation, and reminder messages will be sent as needed. Marketing messages will be sent periodically, but we are committed to not sending excessive volumes.

  • Message Delivery: While we strive to deliver all messages, we are not responsible for message delivery failures due to network issues, carrier errors, or incorrect phone numbers. We utilize reliable delivery mechanisms and have monitoring in place; however, we cannot guarantee delivery in every situation.

  • Carrier Liability: Carriers (including but not limited to T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered messages.

4. Message and Data Costs

  • Carrier Charges: Message and data rates may apply from your mobile carrier.

  • User Responsibility: You are solely responsible for any charges imposed by your mobile carrier.

  • No Solved Group Fees: Solved Group does not charge additional fees for sending or receiving SMS messages.

5. Opt-Out and Help Procedures

  • Opt-Out Keywords: You can revoke your consent to receive SMS messages from Solved Group at any time by replying with one of the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any SMS message you receive from us.

  • Get Help: If you need assistance, reply HELP to any message you receive from us, or contact us at [email protected].

  • Alternative Opt-Out: You may also opt-out by contacting our customer service team directly at [email protected]. with a direct request to have your number removed from our SMS messaging list.

  • Timeframe for Removal: Upon receiving an opt-out request via keyword, we will promptly remove your mobile number from our marketing messaging list within 24 hours. Opt-out requests made by email may take up to 72 hours to process.

  • Transactional Messaging After Opt-Out: Please note that after opting out of marketing messages, you may still receive essential transactional, verification, informational, operational, and confirmation messages related to your current service. You must contact our support team directly to remove yourself from these types of messages if you no longer require them, or by canceling your services with us.

6. Privacy Practices Summary

We do NOT share your information with third parties for marketing purposes or any other purposes (unless ordered by a court for legal purposes).

Your privacy is of utmost importance to us. We collect and use your mobile phone number and related information, as well as website data, in accordance with our full Privacy Policy, available on our website(s).

Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Message Content & Compliance

  • Compliance Standards: All SMS messaging activities by Solved Group adhere to the Telephone Consumer Protection Act (TCPA), CTIA guidelines, as well as all applicable state and federal regulations.

  • Content Restrictions: We do not send any inappropriate, harmful, or illegal content, nor do we include content that would be considered offensive. All message content is brand-appropriate and complies with advertising standards.

  • Brand Representation: Messages will clearly identify the sender as Solved Group and will use appropriate and standard branding, when branding can be used.

8. Changes to these Terms

We reserve the right to change these Terms of Service at any time. We will post any updates on our website(s), and we will notify you of major updates. Your continued use of our SMS messaging services following any changes constitutes your acceptance of those changes.

9. Contact Information

If you have any questions about these Terms of Service or our SMS messaging practices, please contact us at:

MS MANAGEMENT (EIN:920721823), By MS HOLDING LLC (EIN: 92-0672419) DBA: SOLVED GROUP

Address: 1330 Ala Moana Blvd, Honolulu, HI, 96814, United States

Phone: +1 928-320-6220

Email: [email protected]

Contact Form: Here (or link to schedule widged: https://2ai.solved.live/widget/form/rrdplB9V31u3TRp3IDOZ)

*(GO TO PRIVACY PAGE: https://solvedusa.com/privacy-page)